WSIB

Innovation lab

Redesigning the workers' compensation experience.

project

Redesigning the start of the Noise Induced Hearing Loss claim process for workers' who require hearing aids compensation from WSIB.

Team

Amirah Mahomed (UX/UI Designer) - Ian Cross (Full-Stack Developer) - Eric Gordon (Team Lead)

Duration

4 months

Tools

Adobe Comp - Sketch - Illustrator - Zeplin

 

the challenge

Joining the WSIB Innovation Lab, I was the .first ever UX/UI Designer. Throughout the co-op term, I had the opportunity to tackle a variety of challenges and projects, such as the Noise Induced Hearing Loss Calculator (NIHL). Prior to joining the Lab, the team had put together a solution to optimize how people calculate understand if they qualify for a Noise Induced Hearing Loss Claim. However, the design was not optimized for the user experience, so I focused on ."How to redesign and elevate the. user experience of workers who are beginning their NIHL. claim process." 

 

The solution

High fidelity mockups of the calculator and claim process were created and are in the process of being coded. This updated design has allowed for a system that would result in a better experience for all demographics of users, empowering them to take action for their health.

 

The Process

 

Annotate

Evaluated the current screens and made note of errors and major design changes that were required to improve the overall experience. Focused on slow areas, were repetitive and did not add to the experience.

 

Sketch

I looked for inspiration through other successful health tools, which guided the ideation of what the new screens would look like to improve the experience for the targeted users. I developed wireframes to help share the structure of the new screens and allow for iteration in the design. 

 

mockup

With feedback, I developed the high fidelity mockups to create the greatest understanding of what the new experience would and should be like for workers trying to initiate their NIHL claim. These mockups were exported to Zeplin to allow for a seamless transition from myself to the developers.

 

Develop

Through Zeplin the developers were able to see the full specifications of the design and were able to ask questions through the platform, which allowed for efficient development of the UI. The interface is almost and completed in its code.

 

the take aways

Developed a .simplified flow for workers. trying to start their NIHL claim. What I would do differently next time would be to open up earlier with my designs to get .feedback sooner.. What is exciting is seeing what will happen with this feature in the future, and hopefully using it as a .tool to improve workers’ experiences. 

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